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Right of Withdrawal

The following right of withdrawal only applies to consumers (according to § 13 of the German Civil Code [BGB]). Consumer is any natural person who is purchasing the goods for purposes which are outside his or her trade, business or profession.

The consumer may not exercise the right of withdrawal in respect of contracts
  • for the supply of goods made to the consumer's specifications or clearly personalized
  • for the supply of audio or video recordings or computer software which were unsealed by the consumer,
  • about harmonicas or reeds after they have been winded with the mouth.

Instruction about the right of withdrawal

Right of withdrawal
You can withdraw from the contract within two weeks without giving any reason in text form ( e.g. by letter, fax, e-mail) or - if the goods have been delivered to you before the end of the time limit - by return of the goods. The period of the exercise for the right of withdrawal shall begin from the day of receipt of this instruction in text form, but not before the receipt of the goods by the recipient (in case of recurrent delivery of similar goods not before receipt of the first partial delivery) and not before the day of receipt by the consumer where the obligations laid down in Article 246 § 2 in conjunction with § 1 subparagraph 1 and 2 EGBGB have been fulfilled and not before the day of receipt by the consumer where the obligations laid down in § 312e subparagraph 1 sentence 1 BGB in conjunction with Artikel 246 § 3 EGBGB have been fulfilled. The time-limit shall be deemed to be observed by the timely dispatch of the declaration of withdrawal or the timely dispatch of the return of the goods. The withdrawal has to be addressed to:

Hohner Musikinstrumente GmbH
Hohner Cshop
Andreas-Koch-Straße 9
78647 Trossingen
E-Mail: info@hohner.de
Fax: (++49) 07425 20-232

Consequences of the withdrawal
Where the right of withdrawal has been validly exercised all mutually received goods or services and where applicable benefits (e.g. interests) have to be returned by either party. If you are not able to fully or partially return the goods or services to us or if you can only return it in a deteriorated condition, you have to compensate us for its value where applicable. In case of the delivery of goods this does not apply if the deterioration is exclusively due to examination of the goods– as this would be possible for you in a retail store. Otherwise you can avoid the obligation to pay compensation for a deterioration of the goods caused by the intended use of the goods by not using the goods like your property and by refraining from anything that might affect adversely the goods’ value. Goods that can be shipped by parcel are to be returned on our risk You have to bear the direct costs of returning the goods, if the delivered goods are identical with the ordered goods and if the price of the returning goods does not exceed 40,- EUR or, if the price of the returning goods is higher, if you have not provided the reward or the contractually agreed partial payment at the time of withdrawal. In all other cases, the return shipment is free of charge for you. All reimbursement obligations must be fulfilled within 30 days. For you the time-limit begins with the dispatch of the declaration of withdrawal or the dispatch of the return of the goods by you, for us with the receipt of the declaration of withdrawal or the receipt of the returned goods.

End of the instruction about the right of withdrawal